πŸ“˜ Recomeet Help Center

Recomeet User Guide

Learn how to navigate Recomeet, find meetings, check in, track recovery goals, work with sponsors, use your workbook, and manage your account.

πŸ”Ž

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Recomeet Documentation

Recomeet User Guide

Choose a topic from the navigation or search above to learn how to use that part of Recomeet.

🏠

Getting Started

This section walks you through the basics of creating your account, completing your profile, and finding your way around Recomeet.

πŸ‘‹

Welcome to Recomeet

Recomeet is designed to help you stay connected with recovery resources, meetings, sponsors, goals, and your recovery community in one place.

1️⃣

Create Your Account

Start by registering for a Recomeet account. Once your account is created, sign in to access your dashboard and recovery tools.

βœ“

Enter your basic account information.

βœ“

Choose a username and secure password.

βœ“

Sign in to access your personal dashboard.

2️⃣

Complete Onboarding

New users are guided through onboarding so Recomeet can personalize the experience and prepare your account.

πŸ‘‹ Welcome
🌱 Recovery Experience
πŸ‘€ Profile Setup
πŸ“ Location
❀️ Interests
πŸ”” Notifications
βœ… Finish
3️⃣

Set Up Your Profile

Your profile helps other members recognize you and gives you control over how you appear within the Recomeet community.

πŸ’‘

Profile Tip

You can return to your account settings later if you want to update your profile information or preferences.

4️⃣

Understand Your Dashboard

Your dashboard gives you quick access to your account, progress, recovery tools, and other parts of Recomeet.

πŸ‘‹
Account Overview

See your personalized dashboard information.

πŸ†
Points

View points earned through eligible activity.

🧭
Apps Menu

Open different Recomeet tools and features.

πŸ””
Notifications

Keep track of important account activity.

5️⃣

Navigate Around Recomeet

Use the main navigation and Apps menu to move between the different areas of Recomeet.

🏠

Home Feed

View posts, updates, and community activity.

🀝

Meetings

Find recovery meetings and view meeting details.

πŸ“

Check-In

Check in to eligible in-person recovery meetings.

🎯

Recovery Passport

Track recovery goals and meeting requirements.

🀝

Sponsor Tools

Find sponsors or manage sponsorship activity.

πŸ“–

Workbook

Work through recovery exercises with your sponsor.

🀝

Recovery Meetings

Learn how to find recovery meetings, filter results, understand meeting status, and view meeting details.

1️⃣ Find Recovery Meetings

Open the Recovery Meetings page to browse approved meetings available through Recomeet.

πŸ“ Location Tip

Allowing location access can help Recomeet show nearby meetings and calculate your distance from meeting locations.

2️⃣ Search and Filter Meetings

πŸ”Ž
Search

Search for meetings using meeting information.

🀝
Recovery Program

Filter by recovery program such as AA, NA, CA, SMART Recovery, Recovery Dharma, Refuge Recovery, Celebrate Recovery, Al-Anon, CoDA, and more.

πŸ“…
Day

Find meetings scheduled on a particular day.

πŸ•’
Time

Narrow the meeting list by meeting time.

πŸ“
Distance

Show nearby meetings based on your selected radius.

πŸ’»
Meeting Type

Identify in-person, online, or hybrid meetings.

3️⃣ Understand Meeting Status

Live

Meeting is currently active.

Today

Meeting is scheduled for today.

Upcoming

Meeting is scheduled for a future time.

4️⃣ View Meeting Details

Click View Details on a meeting card to open the full meeting page.

βœ“

Meeting name and recovery program

βœ“

Meeting day and time

βœ“

Location information

βœ“

Online meeting information when available

βœ“

Meeting description

βœ“

Check-in availability when enabled

5️⃣ Meeting Formats

πŸ“
In-Person

Held at a physical meeting location.

πŸ’»
Online

Held remotely using an online meeting link.

πŸ”„
Hybrid

Includes both an in-person and online option.

πŸ“„ More Meeting Results

When there are many meeting results, use the pagination controls to move between additional pages.

πŸ“

Meeting Check-In

Learn how Recomeet verifies in-person meeting attendance, how the check-in timer works, and what you need to do to successfully complete a meeting check-in.

πŸ“

How Check-In Works

Eligible in-person recovery meetings can use location-based check-in. Recomeet verifies that you are physically near the meeting location and remain within the allowed meeting radius for the required amount of time.

1️⃣

Allow Location Access

Recomeet needs access to your device location to verify that you are close enough to the meeting location.

βœ“

Allow location access when your browser asks for permission.

βœ“

Make sure Location Services are enabled on your phone or computer.

βœ“

For the best results, use your device at the actual meeting location.

⚠️ Location permission is required

If location access is blocked, Recomeet cannot verify your distance from the meeting and the check-in may not be available.

2️⃣

Make Sure the Meeting Is Eligible

Not every meeting supports check-in. A meeting must have check-in enabled and include a verified physical location.

βœ…
Check-In Enabled

The meeting must support location-based check-in.

πŸ“
Physical Location

The meeting needs valid latitude and longitude information.

πŸ•’
Correct Time

Check-in is only available during the allowed meeting window.

πŸ‘€
Signed In

You must be logged into your Recomeet account.

3️⃣

Start Your Check-In

When the meeting is available for check-in, open the meeting or check-in area and start your check-in.

πŸ“‘ Recomeet starts verifying your location

After the check-in starts, your device periodically sends updated location information so Recomeet can confirm that you remain within the meeting radius.

4️⃣

Stay Inside the Meeting Radius

Each check-in location has an allowed radius around the meeting. Your device must remain close enough to the meeting location for your attendance time to count.

βœ…
Inside the Radius

Your verified attendance time continues to count toward completing the check-in.

⚠️
Outside the Radius

Your verified attendance timer pauses until your device is detected inside the allowed meeting radius again.

5️⃣

Let the Check-In Timer Run

Each meeting can require a different amount of verified attendance time. The timer shows how much time remains before your check-in can be completed.

⏱️

The timer counts verified time

Time counts while Recomeet confirms that your device is inside the meeting radius.

⏸️

Leaving the radius pauses progress

Your timer does not continue accumulating verified attendance while you are outside the allowed area.

▢️

Returning resumes progress

Once Recomeet verifies that you are back inside the meeting radius, verified attendance can continue accumulating.

6️⃣

Complete the Check-In

Once you have accumulated the required amount of verified attendance time, Recomeet can complete the check-in.

βœ… Successful Check-In

A completed check-in is saved to your Recomeet account and can be used by other features that track meeting attendance and recovery progress.

7️⃣

Earn Check-In Points

Some meetings award points after a successful verified check-in. The number of points can vary depending on the meeting.

πŸ†
Points Reward

Eligible meetings can award a set number of points when the check-in is completed.

πŸ“Š
Progress Tracking

Completed meeting attendance may also contribute to other progress features within Recomeet.

8️⃣

Understand Check-In Cooldowns

After completing a check-in, the meeting may have a cooldown period before another check-in can be started.

⏳ Why cooldowns exist

Cooldowns help prevent duplicate attendance rewards for the same meeting within a short period of time.

πŸ“±

Keep Recomeet Available During Check-In

For the most reliable check-in experience, keep your browser available and avoid disabling location access while the check-in is active.

❓

Check-In Troubleshooting

Make sure the meeting supports check-in, the meeting is within its allowed time window, and you are signed in.
Check your browser permissions and make sure Location Services are enabled on your device.
Your device may be outside the allowed meeting radius or location verification may have temporarily stopped.
Give your device a moment to refresh its location and make sure Recomeet still has location permission.
A cooldown may be active before another check-in can be started for the same location.
🎯

Recovery Goals

Learn how to create a recovery goal, track meeting requirements, edit an active goal, and review completed goal history through your Recovery Passport.

🎯

What Is a Recovery Goal?

Recovery Goals help you track meeting attendance toward a specific requirement. Your Recovery Passport shows your active goal, progress toward completion, and a history of requirements you have already fulfilled.

1️⃣

Open Your Recovery Passport

Open the Recovery Passport from the Recomeet navigation to view your current recovery goal and completed goal history.

🎯
Active Goal

Shows the meeting requirement you are currently working toward.

βœ…
Completed Goal History

Shows recovery requirements you have already completed.

2️⃣

Start a New Goal

If you do not currently have an active goal, your Recovery Passport will show a Start New Goal option.

🎯 No Active Goal

Select Start New Goal to create a new meeting requirement and begin tracking your progress.

3️⃣

Choose Your Requirement

Your goal defines the recovery requirement you want to track. The goal may include a meeting target and a period over which the requirement should be completed.

🎯

Goal Type

Choose the recovery requirement you are working toward.

πŸ”’

Meeting Requirement

Set how many qualifying meetings are needed.

πŸ“…

Goal Period

Choose the time period used to measure the requirement.

4️⃣

Track Your Progress

As qualifying meeting attendance is recorded, your active goal updates to show how much progress you have made toward the requirement.

πŸ“Š
Progress

See how much of the requirement you have completed.

βœ…
Qualifying Meetings

Completed meeting attendance can count toward your active goal.

🎯
Requirement Status

See whether the goal is still active or has been fulfilled.

5️⃣

Edit an Active Goal

If your recovery requirement changes, select Edit Goal from the Active Goal area.

✏️ Review changes before saving

Editing the goal changes the requirement you are currently tracking, so review the new goal details before saving.

6️⃣

Complete a Recovery Goal

When your recorded meeting attendance satisfies the goal requirement, the goal can move into your completed goal history.

βœ“ Requirement Met

Completed requirements are preserved in your Recovery Passport so you can review your past progress.

7️⃣

View Completed Goal History

The Completed Goal History section lets you look back at requirements you have already fulfilled.

βœ“

Open a completed requirement to see its details.

βœ“

Review the meetings that contributed to that completed goal.

βœ“

Use pagination when your completed goal history contains many records.

πŸ’‘

Use Your Goal as a Progress Tool

Your Recovery Passport is designed to give you a clear view of the requirement you are currently working on without losing the history of goals you have already completed.

πŸ†

Points & Progress

Learn how points work, how they are earned, and where to view your progress within Recomeet.

πŸ†

What Are Recomeet Points?

Points are used to recognize eligible activity and progress within Recomeet. Some features, such as completed meeting check-ins, may award points to your account.

1️⃣

Earn Points

Points are awarded when you complete eligible activities. The exact reward can depend on the feature or meeting.

πŸ“
Verified Meeting Check-In

Eligible meetings can award points after a successful verified check-in.

βœ…
Completed Activity

Points are only awarded when the required activity is successfully completed.

2️⃣

Point Rewards Can Vary

Different meetings or activities may award different amounts of points. When a meeting supports check-in, its available point reward may be shown with the meeting information.

πŸ’‘ Check the meeting card

Eligible check-in meetings may show the number of points available for completing that meeting's verification requirements.

3️⃣

View Your Point Total

Your current point total can appear in your Recomeet dashboard and other areas that display your account progress.

🏠
Dashboard

Use your dashboard for a quick view of account progress and your current point total.

πŸ†
Points Area

Open the points area when available to review information related to your accumulated points.

4️⃣

Points Are Added After Completion

Starting an activity does not necessarily mean the reward has been earned. For a meeting check-in, the attendance requirements must first be completed successfully.

βœ“

Start the eligible activity.

βœ“

Complete the required verification or progress.

βœ“

Wait for Recomeet to confirm successful completion.

βœ“

The eligible reward is then recorded to your account.

5️⃣

Duplicate Rewards and Cooldowns

Some activities use cooldown rules so the same activity cannot repeatedly generate rewards within a short period.

⏳ Meeting Check-In Cooldown

If you recently completed a check-in at the same location, you may need to wait until the cooldown ends before another eligible check-in can begin.

6️⃣

Points and Recovery Goals Are Different

πŸ†
Points

Points are rewards associated with eligible activity completed through Recomeet.

🎯
Recovery Goals

Recovery Goals track whether your meeting attendance satisfies a particular recovery requirement.

❓

Points Troubleshooting

The check-in must be fully completed before its eligible reward can be recorded.
Make sure the check-in completed successfully. A failed or incomplete verification will not count as a completed attendance record.
A cooldown may still be active for that meeting location.
Meeting rewards can be configured differently, so eligible point values may vary from one meeting to another.
🀝

Sponsors

Learn how to find a sponsor, send sponsorship requests, manage sponsor relationships, become a sponsor, and use the Sponsor Hub.

🀝

How Sponsorship Works

Recomeet includes tools for users who are looking for a sponsor and for approved sponsors who want to support sponsees. Sponsorship requests are reviewed before a relationship becomes active.

1️⃣

Find a Sponsor

Open the sponsor directory to browse sponsors who are approved and currently available.

πŸ”Ž
Search Sponsors

Search by name or username to find someone specific.

πŸ‘€
View Profiles

Open a sponsor profile to learn more about them.

πŸ“
General Location

Profiles may show a city or region without exposing a home address.

βœ…
Availability

Available sponsors can choose whether they are currently open to requests.

2️⃣

Review a Sponsor Profile

A sponsor's public profile can help you decide whether they may be a good fit before sending a request.

βœ“

About Me information

βœ“

Recovery date when shared

βœ“

Years of sponsoring experience

βœ“

General location

βœ“

Preferred meeting types

βœ“

Current availability

βœ“

Sponsor capacity when configured

3️⃣

Send a Sponsorship Request

If a sponsor is available, you can send a sponsorship request from their profile.

🀝 Choose as My Sponsor

Sending a request does not immediately create the sponsor relationship. The sponsor can review the request before accepting or rejecting it.

4️⃣

Understand Request Status

⏳
Pending

The request has been sent and is waiting for the sponsor to respond.

βœ…
Accepted

The sponsor accepted the request and the sponsorship relationship is active.

βœ•
Rejected

The sponsor chose not to accept the request.

5️⃣

Cancel a Pending Request

If you change your mind while a sponsorship request is still pending, you can cancel the request before it is accepted.

πŸ‘€

Viewing Your Own Sponsor Profile

If you are viewing your own sponsor profile, Recomeet will not show an option to send yourself a sponsorship request.

6️⃣

Become a Sponsor

Users who want to become sponsors can submit a sponsor application through Recomeet.

βœ“

Open the Become a Sponsor area.

βœ“

Complete the sponsor application.

βœ“

Submit the application for review.

βœ“

Wait for an administrator to approve or reject the application.

7️⃣

Sponsor Application Status

⏳
Pending

Your sponsor application is waiting for review.

βœ…
Approved

You can access sponsor features and create your sponsor profile.

βœ•
Rejected

Your sponsor application was not approved.

8️⃣

Set Up Your Sponsor Profile

Once approved, complete your sponsor profile so potential sponsees can learn about you.

πŸ“
About Me

Share information about yourself and your approach to sponsorship.

πŸ“…
Recovery Date

Add your recovery date when you want it displayed.

🀝
Experience

Share how many years you have been sponsoring.

πŸ“
General Location

Share a city or region rather than your home address.

πŸ•’
Time Zone

Set your time zone for scheduling and communication context.

πŸ‘₯
Meeting Preferences

Add preferred meeting types when applicable.

9️⃣

Use Your Current Location

The sponsor profile location tool can use your current location to help fill in your general area.

πŸ”’ General location only

Recomeet uses this feature to show a general city and region. Avoid entering your home address in your public sponsor profile.

πŸ”Ÿ

Manage Availability and Capacity

Sponsors can control whether they are currently available for new sponsorship requests and can manage their capacity.

βœ…
Available

Your profile can appear to users who are searching for available sponsors.

⏸️
Not Available

Turn off availability when you are not currently accepting additional sponsorship requests.

11

Use the Sponsor Hub

Approved sponsors can use the Sponsor Hub to manage sponsorship activity from one place.

βœ“

Review incoming sponsorship requests.

βœ“

Manage active sponsees.

βœ“

Access sponsee workbooks.

βœ“

Review sponsor assignments.

βœ“

See your sponsor application status when applicable.

❓

Sponsor Troubleshooting

The sponsor may not be approved, may have availability turned off, or may no longer be accepting new requests.
The sponsor has not responded yet. The relationship will not become active until the request is accepted.
Sponsor-only tools become available after your sponsor application is approved and your account has sponsor access.
Check that your sponsor application is approved and that your availability setting is turned on.
This is expected. Recomeet prevents users from sending sponsorship requests to themselves.
πŸ“–

12-Step Workbook

Learn how to work through your recovery workbook, save answers, submit steps to your sponsor, review assignments, and access completed workbook history.

πŸ“–

How the Workbook Works

The Recomeet workbook is designed to guide you through recovery exercises one step at a time. You can save your work as you go, then submit a completed step to your sponsor for review.

1️⃣

Open Your Workbook

Open the Workbook area to view your active workbook and the step you are currently working on.

πŸ“˜
Active Workbook

Shows the workbook you are currently progressing through.

πŸͺœ
Current Step

The workbook keeps track of which step is currently available for you to complete.

2️⃣

Work Through the Current Step

Each step may include reading, reflection questions, journal space, prayer, assignments, or other recovery exercises.

πŸ“š
Reading

Review the step material and supporting information.

πŸ’­
Reflection Questions

Write responses to the questions provided for the step.

πŸ“
Journal

Use the journal area for personal notes and reflection.

πŸ™
Prayer

Review or complete prayer-related material when included.

βœ…
Assignments

Complete any assignments connected to your workbook progress.

πŸ“Š
Daily Inventory

Record related recovery activity when those fields are available.

3️⃣

Save Your Work

You do not have to complete the entire step at once. Save your answers so you can return and continue later.

πŸ’Ύ Save before leaving

Use the Save option before leaving the page so your current responses remain available when you return.

4️⃣

Submit the Step to Your Sponsor

When you are ready for your sponsor to review the step, submit it for review.

βœ“

Finish the responses you want included.

βœ“

Save your latest changes.

βœ“

Submit the current step for sponsor review.

βœ“

Wait for your sponsor to review the submitted work.

πŸ”’ Saved work stays private until submission

Your sponsor does not review your saved workbook answers until you submit the step for review.

5️⃣

Sponsor Review

After submission, your sponsor can open the workbook review area and review the work you submitted for that step.

πŸ‘€
Review Submitted Answers

Your sponsor can review the answers and journal content that were submitted.

βœ…
Approve the Step

When approved, your workbook can advance to the next step.

6️⃣

Understand Locked Steps

The workbook progresses in order. Steps that are not yet available may remain locked until you complete and receive approval for the current step.

πŸ”’ Locked does not mean your work was lost

A locked step usually means you have not reached that part of the workbook yet.

7️⃣

Sponsor Assignments

Sponsors can create assignments for their sponsees. These assignments can be used alongside workbook progress.

πŸ“

Sponsor creates the assignment

Your sponsor can add a recovery assignment for you to complete.

βœ…

Mark assignments complete

Completed assignments can be marked finished as you work through them.

8️⃣

Workbook Conversation

The workbook includes a private conversation area for the sponsor and sponsee connected to that workbook.

πŸ’¬
Private Messages

Messages in the workbook conversation are between the sponsor and sponsee for that workbook.

πŸ””
Message Activity

New workbook messages may trigger notifications so the other person knows there is a new reply.

9️⃣

View Workbook History

Completed workbooks and completed steps can remain available in your workbook history so you can review past recovery work.

βœ“

Open workbook history to review past work.

βœ“

Open a completed workbook to view its steps.

βœ“

Review completed step content when available.

❓

Workbook Troubleshooting

Saved answers remain private until you submit the current step for sponsor review.
The current step may still need to be submitted or approved before the workbook can advance.
A submitted step may be waiting for sponsor review. Review the current step status before making additional changes.
The step remains submitted until your sponsor completes the review.
Check the workbook history area for completed workbooks and previously completed steps.
πŸ‘₯

Community

Learn how the Recomeet community works, including profiles, friends, following, privacy, the home feed, and notifications.

πŸ‘₯

Connect With the Recomeet Community

Recomeet includes community features that let you discover people, view profiles, follow users, connect with friends, and see activity through your home feed.

1️⃣

Use the Home Feed

Your home feed is where you can see posts and activity from the Recomeet community.

✨
For You

Shows community content selected for you based on activity and relevance.

πŸ‘€
Following

Shows activity from people you currently follow.

2️⃣

View User Profiles

User profiles help you learn more about people in the community and see the information they have chosen to make visible.

βœ“

View a user's public profile information.

βœ“

See shared posts and activity when privacy settings allow it.

βœ“

Use profile actions to follow or connect with the user.

3️⃣

Follow Other Users

Following someone helps you keep up with their activity when their privacy settings allow it.

βž•
Follow

Follow a user to include their eligible activity in your Following feed.

βž–
Unfollow

You can stop following someone whenever you no longer want their activity in your Following feed.

4️⃣

Connect With Friends

Friend connections are separate from following. A friend relationship requires a request and acceptance.

πŸ“¨
Send Request

Send a friend request to another Recomeet user.

βœ…
Accept

Accept an incoming request to create the friendship.

βœ•
Reject or Cancel

Reject an incoming request or cancel one you previously sent.

5️⃣

Understand Privacy

Privacy settings can affect who is allowed to see your profile activity and posts.

🌎
Public

Eligible profile content can be visible broadly within the community.

πŸ‘οΈ
Followers

Certain content may only be available to users who follow you.

🀝
Friends

Certain content may only be visible to accepted friends.

6️⃣

Community Notifications

Notifications help you keep track of important community activity and requests.

βœ“

Incoming friend requests

βœ“

Friend request activity

βœ“

Other account or community activity when notifications are enabled

πŸ”

Share Only What You Are Comfortable Sharing

Review your privacy settings and profile information before sharing personal details with the broader Recomeet community.

❓

Community Troubleshooting

Their privacy settings may limit which posts or profile activity you are allowed to see.
The other user has not accepted or rejected the request yet.
The user may have privacy settings that restrict their content to followers or friends.
Open their profile and use the unfollow option to remove them from your Following feed.
Open the related request or activity and confirm its current status. Some notifications may remain until the related action is processed.
βš™οΈ

Account & Settings

Learn how to manage your profile, privacy, notifications, account preferences, theme, and security settings.

βš™οΈ

Manage Your Recomeet Account

Your account settings give you control over how your profile appears, how Recomeet communicates with you, and how your account behaves across the site.

1️⃣

Update Your Profile

You can return to your profile settings whenever you need to update your account information.

πŸ‘€
Profile Information

Update the personal information shown on your account.

πŸ–ΌοΈ
Profile Photo

Change your profile image when photo editing is available.

πŸͺͺ
Username

Review or update your username when that option is available.

πŸ“
About Information

Update profile details you choose to share with others.

2️⃣

Manage Privacy

Privacy settings determine who can see certain profile and community activity.

🌎
Public

Eligible information can be visible broadly within the Recomeet community.

πŸ‘οΈ
Followers

Some activity may only be visible to users who follow you.

🀝
Friends

Certain activity may only be visible to accepted friends.

3️⃣

Notification Preferences

Notifications can alert you to important account activity such as community requests, sponsorship activity, and workbook messages.

βœ“

Friend request activity

βœ“

Sponsor-related activity

βœ“

Workbook message activity

βœ“

Other account notifications supported by Recomeet

4️⃣

Location Permissions

Certain Recomeet features use your device location, such as nearby meetings and verified meeting check-ins.

πŸ“ Browser permission matters

If you previously blocked location access, you may need to open your browser's site permissions and allow location access for Recomeet.

5️⃣

Light and Dark Mode

β˜€οΈ
Light Mode

Uses a brighter interface with light backgrounds.

πŸŒ™
Dark Mode

Uses darker backgrounds for a lower-light viewing experience.

6️⃣

Password & Account Security

Use your account security settings to protect access to your Recomeet account.

βœ“

Use a strong password that you do not reuse elsewhere.

βœ“

Update your password if you believe someone else may know it.

βœ“

Keep access to your email account secure.

βœ“

Sign out of shared or public devices when you are finished.

7️⃣

Sign In Options

Recomeet may provide more than one way to sign into your account, including standard account credentials and supported connected sign-in options.

πŸ” Use the same account consistently

When using a connected sign-in option, make sure you are signing into the account associated with your Recomeet profile.

πŸ’‘

Review Your Settings Occasionally

As you use more Recomeet features, it can be helpful to review your privacy, notifications, profile information, and location permissions to make sure everything still matches your preferences.

❓

Settings Troubleshooting

Check your browser site permissions and your device Location Services to make sure Recomeet is allowed to access location.
Make sure the changes were saved successfully, then refresh the page and check the profile again.
Review your Recomeet notification preferences and any browser or device notification permissions that may apply.
Review the current profile privacy option and remember that different types of content may have their own visibility rules.
Review your account theme or appearance setting and switch between the available light and dark options.
❓

Troubleshooting

Find quick solutions for common issues with meetings, check-ins, goals, sponsors, workbooks, community features, and your account.

🧰

Try These First

Many common problems can be solved with a few quick checks before you dig deeper.

πŸ”„
Refresh the Page

Reload the page and try the action again.

πŸ”
Confirm You Are Signed In

Some features only work while you are logged into your account.

πŸ“Ά
Check Your Internet

A weak or interrupted connection can prevent actions from completing.

🧹
Try a Fresh Browser Session

Close and reopen the browser if a page appears stuck.

🀝 Recovery Meetings

Try clearing filters, changing the selected day or location, and checking whether the meeting is currently approved and active.
Allow location access and confirm that your current location is being detected correctly. You can also adjust the meeting radius or search filters.
Meeting times can depend on the meeting timezone. Check the meeting details to confirm the listed schedule.
The meeting must include a valid online link. If no link is available, contact the meeting organizer or check the meeting details again.

πŸ“ Meeting Check-In

The meeting may not support check-in, may be outside the allowed check-in time, or you may not be close enough to the location.
Check browser location permission and make sure Location Services are enabled on your device.
The timer pauses when Recomeet detects that you are outside the meeting radius or cannot verify your location.
Keep location permission enabled and give your device a moment to refresh its location. Moving closer to the meeting location can also help.
The system still needs enough verified attendance time. If location verification was interrupted, the visible timer and verified attendance may not match exactly.
A cooldown may be active after your previous completed check-in.

🎯 Recovery Goals

Only qualifying completed meeting attendance can count toward an active goal. Check that the attendance was successfully recorded and matches the goal requirement.
If you do not currently have a goal, use Start New Goal in the Recovery Passport.
Use Edit Goal from the Active Goal section and save the updated requirement.
Open Completed Goal History and use pagination if you have many completed requirements.

🀝 Sponsors

The sponsor may not be approved or may currently have availability turned off.
The sponsor has not responded yet. The relationship becomes active only after the sponsor accepts the request.
You may already have a pending or active request involving that sponsor.
Sponsor features are only available after a sponsor application is approved and the account has sponsor access.
Check that your sponsor application is approved and that your sponsor profile availability is turned on.

πŸ“– 12-Step Workbook

Saved workbook answers remain private until you submit the current step for review.
The current step may still need to be submitted or approved before the workbook advances.
The workbook may be waiting for sponsor review. Once approved, the next step can become available.
Check Workbook History for completed workbooks and previously completed steps.
Refresh the conversation and confirm that the message was successfully sent.

πŸ‘₯ Community

Their privacy settings may restrict some activity to friends or another audience.
The other user has not accepted or rejected the request yet.
Refresh the page and check the friendship again. If the request still appears pending, the action may not have completed successfully.
The user may have privacy settings that limit what you are allowed to view.
Open their profile and use the unfollow option.

βš™οΈ Account & Login

Check that you are using the correct email, username, password, or connected sign-in account.
Confirm that the changes were saved, then refresh the page.
Review your theme setting and refresh the page after changing it.
Review your Recomeet notification settings along with any browser or device permissions.
Open your browser site permissions for Recomeet and change Location access to Allow.
πŸ›Ÿ

Still Need Help?

If the issue is not covered in this guide, gather a few details before asking for support. This makes the problem much easier to diagnose.

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What page you were using

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What you were trying to do

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What happened instead

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Any error message shown on the screen

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Whether the issue happens every time

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The device and browser you were using